Admin Assistant – Client Support Team
Liverpool | £25,000 + Benefits | Hybrid (2 Office Days / 3 WFH) | Permanent
I’m exclusively supporting a well-regarded law firm in their search for an Admin Assistant to join their busy and supportive Client Support Team in Liverpool.
This is a fantastic opportunity to join a collaborative organisation in a role that is client-focused rather than traditional legal work. You’ll play a key part in supporting high-profile cases, working closely with senior team members and ensuring clients receive exceptional service throughout their journey.
The Role:
- Handling a high volume of inbound calls (up to 80 per day), assisting clients across various service areas.
- Managing calls that can sometimes involve sensitive and impactful matters (e.g., product liability and emissions claims).
- Acting as the main point of contact for clients, gathering information, providing updates, and ensuring all enquiries are handled efficiently.
- Liaising with senior staff and Partners to stay fully informed of case developments.
- Occasional reimbursed travel to another regional office may be required.
- Potential for shift work (to be discussed during the recruitment process).
The Team:
- A close-knit team of 8, including 3 team leads and a supportive, approachable manager.
- Collaborative environment with strong training and development opportunities.
What We’re Looking For:
- Proven customer service skills – ideally in a fast-paced, high-volume call environment.
- Strong communication skills and the ability to manage sensitive conversations professionally.
- Highly organised with excellent attention to detail.
- No degree required – this is not a pathway into legal positions.
The Offer:
- £25,000 per annum plus benefits.
- Hybrid working – 2 days in the Liverpool office and 3 days from home.
- Fully reimbursed travel when required.
- Permanent, stable role within a supportive team.
This is a unique opportunity to join a respected firm, where you’ll have a meaningful impact on high-profile projects, whilst enjoying a great work-life balance in a collaborative environment.
