My client, a leading London Law Firm are looking for an experienced Reception Team Leader to join their growing team.
Key Responsibilities
Management support duties
- Act as deputy for the Reception Manager in their absence.
- Take a senior role within the reception team on a daily basis, to be available to assist with clients and staff queries, complaints or concerns.
- Ensure the smooth running of reception, with sufficient cover at all times and group and individual tasks adequately performed.
- Identify any performance issues to the Reception Manager and work to resolve these.
- Liaise with suppliers and internal service providers (Catering, Cleaning, Security, AV, etc.) on immediate and emergency maintenance issues, ensuring any problems are dealt with, escalating appropriately.
- Liaise with Facilities Helpdesk on immediate and emergency maintenance issues, ensuring any problems are dealt with, escalating appropriately.
- Ensure on the job training, in accordance with the departmental standards, is provided and maintain a record of progress for each staff member.
- Provide input for probation and formal performance appraisal discussions in line with firm's guidelines.
- Manage and organise small/medium internal and external events.
- Be familiar with basic Health and Safety requirements, including first aid and fire and emergency procedures.
- Manage team rota with forward planning, taking into account lunch breaks, training, holidays, appointments, etc., ensuring last minute changes are made in order to provide cover as and when needed.
- Carry out "New starter" inductions on a weekly basis or as required.
- Assist Facilities wider team if and when needed.
- Manage Condeco/Eptura Engage room booking system, escalating accordingly when needed.
- Liaise with taxi and car transfer companies, escalating accordingly when needed.
- Create, update and check SOPs on a regular basis.
Reception Duties
- Meeting and greeting client visitors, informing relevant parties of their arrival.
- Escorting clients (internal/external) to their meeting rooms, taking their coats and any belongings, they might have.
- Ensuring clients' needs are anticipated and always met and pro-actively seeking out ways in which to improve client satisfaction.
- Checking the conference room bookings and liaising where appropriate with the kitchen, cleaners, AV and post room regarding refreshments and requirements.
- Ensuring rooms are clean, tidy and stocked with stationery and other equipment.
- Booking/managing meeting rooms using Condeco/Eptura Engage room booking system.
- Answering the phone and handling any e-mail enquiries, including taxi bookings.
- Dealing with complaints.
Events & Seminars
- Ensuring the smooth planning, organising and running of client seminars and events
- Liaising with event leads/organisers to gather all information required and confirming the room bookings
- Attending the weekly events meeting and coordinating from a facilities perspective
- Ensuring adequate cover on the day to handle meeting & greeting and oversee cloakroom and set-up arrangements
General
- To liaise with all relevant managers regarding complaints, faults and repairs and keep the client informed.
- To be fully aware of all firm policies, and work within the given procedures and standards.
- To be an ambassador of the firm at all times, reliable, honest and an active member of the team.
- To pro-actively promote the firm and its facilities.
- Any other project as reasonably required by the Management Team.
Apply today for immediate consideration!
