Process Improvement Manager
London
Circa £75,000
My client, a leading international law firm has recently established their new Advanced Client Solutions team and is looking to onboard a new Process Improvement Manager to help with internal but most importantly, client matters.
The role will entail, but will not be limited to:
Key Responsibilities:
- Identify and prioritize processes across divisions that require improvement, focusing on areas such as low margins, high write-offs, and claims to drive efficiency and cost savings.
- Partner with Legal Project Managers (LPMs) to facilitate process improvement initiatives, ensuring thorough analysis and optimization of existing workflows.
- Collaborate with Legal Technology and Product Development teams to define technical solutions that support process improvements as needed.
- Document current ("as-is") and future ("to-be") processes, highlighting inefficiencies and proposed enhancements to provide a clear roadmap for change.
- Monitor and report on the progress of implementing revised processes, ensuring alignment with objectives and timelines.
- Act as a key liaison between stakeholders, including LPMs, division heads, and team members, to secure alignment and support for process changes.
- Measure the impact of implemented improvements, using metrics and feedback to evaluate success and identify opportunities for further enhancement.
- Maintain a repository of case studies and best practices to enable knowledge sharing and support ongoing operational improvements across the firm.
- Provide training and guidance to LPMs and staff on process improvement methodologies to build capability and foster continuous development.
- Ensure adherence to legal and regulatory obligations, including compliance with the Solicitors Regulation Authority (SRA) Standards and Regulations.
Person Specification:
- Demonstrated experience in process improvement within a legal environment.
- Six Sigma qualification (essential).
- Strong communication and influencing skills, with experience engaging senior stakeholders in an international context.
- Collaborative, professional, and diplomatic approach to cross-departmental work.
- Confident and capable with systems, data analysis, and reporting.
- Exceptional attention to detail and organizational abilities.
Core Competencies:
- Collaboration and teamwork
- Integrity and respect
- Inclusivity
- Personal and professional growth
- High standards and accountability
- Commercial awareness
- Client-focused mindset
- Commitment to responsible business practices