Process Improvement Manager

JW/PIM
  • Circa £75,000
  • London
  • Permanent

Process Improvement Manager

London

Circa £75,000

 

My client, a leading international law firm has recently established their new Advanced Client Solutions team and is looking to onboard a new Process Improvement Manager to help with internal but most importantly, client matters.

The role will entail, but will not be limited to:

Key Responsibilities:

  • Identify and prioritize processes across divisions that require improvement, focusing on areas such as low margins, high write-offs, and claims to drive efficiency and cost savings.
  • Partner with Legal Project Managers (LPMs) to facilitate process improvement initiatives, ensuring thorough analysis and optimization of existing workflows.
  • Collaborate with Legal Technology and Product Development teams to define technical solutions that support process improvements as needed.
  • Document current ("as-is") and future ("to-be") processes, highlighting inefficiencies and proposed enhancements to provide a clear roadmap for change.
  • Monitor and report on the progress of implementing revised processes, ensuring alignment with objectives and timelines.
  • Act as a key liaison between stakeholders, including LPMs, division heads, and team members, to secure alignment and support for process changes.
  • Measure the impact of implemented improvements, using metrics and feedback to evaluate success and identify opportunities for further enhancement.
  • Maintain a repository of case studies and best practices to enable knowledge sharing and support ongoing operational improvements across the firm.
  • Provide training and guidance to LPMs and staff on process improvement methodologies to build capability and foster continuous development.
  • Ensure adherence to legal and regulatory obligations, including compliance with the Solicitors Regulation Authority (SRA) Standards and Regulations.

Person Specification:

  • Demonstrated experience in process improvement within a legal environment.
  • Six Sigma qualification (essential).
  • Strong communication and influencing skills, with experience engaging senior stakeholders in an international context.
  • Collaborative, professional, and diplomatic approach to cross-departmental work.
  • Confident and capable with systems, data analysis, and reporting.
  • Exceptional attention to detail and organizational abilities.

Core Competencies:

  • Collaboration and teamwork
  • Integrity and respect
  • Inclusivity
  • Personal and professional growth
  • High standards and accountability
  • Commercial awareness
  • Client-focused mindset
  • Commitment to responsible business practices
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