Our client, a well respected London law firm known for combining deep legal expertise with a personalised, client-focused approach is currently looking for a Reception Team Leader to join their welcoming Front of House team.
In the absence of the Reception Manager, your role will be to help guide and support the team, fostering a positive, motivated environment that ensures clients always receive the best level of customer services.
Duties will include:
- Ensuring the team deliver a professional and welcoming experience
- Maintaining quality across the reception and client areas
- Carry out regular floor walks to ensure everything looks polished and inviting
- Be proactive in addressing any issues and raising any last-minute changes or requests with the team
- Keep meeting room areas clean, well-stocked, and neatly presented - working closely with the Hospitality team.
- Oversee daily operations for the reception team to make sure resources are well-balanced.
- Coordinate team rotas, breaks, holidays, and evening cover to ensure the right support is always in place
- Regularly review the room booking system to confirm set-up and clear-down times meet the needs of Client.
- Collaborate with event organisers and PA’s to support both internal and external events. Work through the event checklist with both the Reception and Hospitality teams
- Manage the ordering of meeting room stationery and perform monthly stock checks to make sure all branded items are well stocked and available when needed
- Approve invoices and process any expenses promptly and accurately
- Keep supplier and contractor contact information up to date and accessible to the team
- Make sure all reception systems contain the latest and most accurate information.
- Oversee switchboard operations to ensure callers are greeted warmly and efficiently.
Please apply today for immediate consideration!
